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Get to Know More About Drinkwarelesale

Here, you’ll find answers to common questions about our products, services, and policies. If you have any other inquiries, please don’t hesitate to contact us at info@mmuggs.com.

Q: What materials are used in your stainless steel drinkware?

A: Our drinkware is made from high-quality, food-grade 304 stainless steel, known for its durability, corrosion resistance, and easy maintenance. All products are BPA-free, ensuring safety and quality in every sip.

Q: Can the drinkware keep beverages hot or cold for extended periods?

A: Yes, our double-walled, vacuum-insulated stainless steel drinkware is designed to keep beverages cold for up to 24 hours and hot for up to 12 hours, making it perfect for both summer and winter use.

Q: What is the minimum order quantity (MOQ) for B2B orders?

A: The MOQ for B2B orders varies depending on the product and customization requirements. Generally, our MOQ starts at 300 units. Please contact us for specific details related to your order.

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Q: Can we customize the drinkware with our company logo?

A: Absolutely! We offer various customization options, including laser engraving, screen printing, and embossing, to showcase your brand effectively on any of our drinkware products.

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Q: Do you offer samples before placing a bulk order?

A: Yes, we provide samples upon request. This allows you to assess the quality and suitability of our products for your needs before committing to a larger order.

Q: What are the lead times for production and delivery?

A: Lead times can vary based on the specifics of your order, such as quantity and customization. Typically, production takes about 2-4 weeks, with delivery times depending on your location. We recommend discussing your timeline with us directly for the most accurate estimate.

Q: How are shipping costs calculated?

A: Shipping costs are based on the order size, weight, and delivery destination. Once your order details are finalized, we will provide a comprehensive quote including shipping costs.

Q: What is your policy on defective products?

A: We stand behind the quality of our products. In the rare event that you receive a defective item, please contact us within 30 days of receipt for a replacement or refund. Specific terms may apply, and we’ll guide you through the process.

Q: Can we return customized orders?

A: Due to the nature of customized products, these orders are generally non-returnable. However, customer satisfaction is our priority, so if there’s an issue with your order, please reach out to discuss how we can resolve it.

Q: Who can I contact for more information?

A: For more information or specific inquiries, please contact our customer support team via email at info@mmmugs.com or call us directly at [+86-13587435868]. Our team is here to assist you Monday through Friday, 9:00 AM to 6:00 PM.

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Q: What payment methods do you accept for B2B orders?

A: We accept a variety of payment methods for B2B orders, including bank transfers, credit cards, and, for some clients, net terms upon approval. We strive to make the payment process as convenient as possible for our business clients. Please contact our sales team for more details on setting up a payment method that works best for your company.

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Explore the Catalog Customize & Order

With unparalleled quality, customizable options, and a commitment to sustainability, Mercymill is not just a choice—it's the choice for brands that want to make a lasting impression.

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Ask For A Quick Quote

Feel free to contact us and get a free design and quote. Your idea of vacuum flasks, water bottles, mugs, and cups is welcome.

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